How to add a cookie consent banner on your BigCommerce store

Create a custom cookie banner for your BigCommerce store in minutes. Sign up for free to simplify cookie consent management and ensure privacy compliance.

BigCommerce Cookie Banner: Fast, Step-by-Step Setup

Hannah Barnstone

Technical Product Manager

Why you need a cookie banner

A cookie banner is essential for ensuring your BigCommerce store complies with privacy laws like GDPR and CCPA. It informs visitors about data collection, provides options for managing consent, and helps build trust with your customers.

Without a cookie banner, you risk non-compliance, which can lead to fines and damage to your brand’s reputation. Implementing one ensures transparency, legal compliance, and a better user experience.

How do I create a cookie banner in BigCommerce?

To create a cookie banner in BigCommerce, use a consent management platform like Ketch Free. Sign up, grab your Smart Tag, and add it to your store’s header. Customize the banner’s design and settings to match your compliance needs.

Once installed, it will automatically manage cookie consent, helping you comply with GDPR, CCPA, and other privacy laws.

Read also:

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💪 Need Extra Help? Follow this guided tour.

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Step-by-step guide to adding a cookie banner popup on BigCommerce

Installing a cookie consent banner on your BigCommerce store is simple. Follow the below steps, or refer to the video or tour above for extra guidance.

Step 1: Grab the Ketch Smart Tag

Sign up for Ketch Free or log into your Ketch dashboard
Navigate to the Properties screen
Select the right property and click on Export Code
Copy the Website Smart Tag code provided

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grab the ketch tag for your bigcommerce cookie banner — On the Properties screen, select the right property and click on **Export Code.**

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copy the tag for your cookie banner on BigCommerce — Copy the Website Smart Tag code provided.

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Step 2: Access BigCommerce storefront

Log into your BigCommerce account
Click on Storefront on the left panel of your BigCommerce website builder
Next, click on Script Manager in the dropdown

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access bigcommerce storefront to setup cookie banner — Click on **Storefront** on the left panel

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Click on Script manager on the left panel of BigCommerce — Click on **Script Manager**

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Step 3: Add custom script

In BigCommerce Script Manager, click the Create a script button.
Give the Ketch tag a name and description.
Set Placement to ‘Header’, Location to be ‘All pages’ and Script category to ‘Essential’
Set Script type to ‘Script’ and paste the Ketch Smart Tag under Script contents

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click create a script in bigcommerce — Click the **Create a script** button

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set placement and other features — Fill out the right options

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paste ketch cookie banner code in bigcommerce — Paste the Ketch Smart Tag under **Script contents**

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Step 4: Publish your website

Click Save
Click View storefront in the top-right corner to view the new cookie banner on your website

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view storefront live in bigcommerce — Click **View storefront** in the top-right corner

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see bigcommerce cookie consent banner live — Check out your new cookie banner

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“We chose Ketch because of their unparalleled commitment to data privacy and compliance. Their advanced, flexible platform aligns perfectly with our mission to provide clients with secure, scalable solutions that build trust and drive sustainable growth.”

‍- Raj Tyagi, Founder & Partner, Brightter‍‍

The free cookie banner and consent management you need, designed with you in mind

Growing small businesses get Ketch Free to achieve data privacy compliance at no cost, and with peace of mind.

Ketch offers a free, no-code cookie banner and consent management solution tailored for small businesses. It enables users to create customizable cookie banners that comply with privacy regulations such as GDPR and CCPA.

Troubleshooting & FAQs

The cookie banner isn’t showing up on my BigCommerce site. What should I do?

If your cookie banner isn’t displaying on your BigCommerce site, check the following:

Installation – Verify that the cookie banner script is correctly added to your BigCommerce theme. Ensure it’s placed in the appropriate section (typically the <head> or footer).
Caching issues – Clear your browser cache or test in an incognito window to rule out caching problems.
Script conflicts – Other scripts (such as third-party apps or custom JavaScript) may interfere with the banner. Try disabling them temporarily.
Geolocation settings – If your banner is set to appear only for certain regions (e.g., the EU for GDPR), check your settings to ensure you’re testing from an applicable location.
Theme or code changes – If you've recently updated or changed your BigCommerce theme, ensure the banner script was reinstalled in the correct location.

How can I customize the appearance of the cookie consent banner?

Ketch Free offers a default banner to help you get up and running as quickly as possible. It includes hundreds of ways to customize your colors, fonts, screen placement, and more.

Simply head over to Consent & Rights -> Properties -> Themes within the Ketch Free app.

Is this BigCommerce cookie banner GDPR and CCPA compliant?

Ketch Free ensures compliance with major privacy regulations, including GDPR and CCPA. Deploy location-aware privacy experiences effortlessly using pre-built no-code templates. When new laws are enacted, Ketch automatically updates your UI with the latest compliant templates.

Do I need to update the code if I change my BigCommerce theme?

No, unless you create a new BigCommerce project. The Smart Tag remains active unless manually removed.

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Hannah Barnstone

Technical Product Manager

Hannah Barnstone has over three years of experience in the data privacy and cybersecurity SaaS sectors, collaborating cross-functionally to fulfill customer promises and deliver new features.

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